Legal notice

Terms and conditions of use

PREMISES

The purpose of these General Terms and Conditions of Sale is to regulate the purchase of products and services, made at a distance and made available, via the Internet, from the website www.isabac.it.

Owner of the registered trade mark "ISABAC", Crystal Shoes by Weng Dongyin is a B2B wholesale company.

 

PRICES

All prices shown in the online catalogue are exclusive of VAT and shipping.

 

ORDERS

All payments are made in EURO and include VAT (EU Member States), duties and local taxes (USA, Switzerland and Norway).

No other amounts will be due upon delivery. For orders to countries outside the EU (with the exception of the USA, Switzerland and Norway), duties and local taxes may be due upon delivery.

When placing your order, please check that the billing and delivery data and addresses are correct. In case of errors, please notify us promptly at INFO@ISABAC.IT.


SHIPPING AND DELIVERY

Shipping costs are calculated automatically by the system and are always charged to the customer. However, they may vary depending on the area or volumetric weight calculation such that an additional surcharge may have to be paid for the acceptance of the order, otherwise the order will be cancelled.

For shipments to countries outside the European Union, customs duties and charges may apply depending on the regulations of the country of destination of the goods. The customer is invited to contact their local customs office for further information. For orders over €5000 the shipping cost will be calculated manually upon receipt of the order. Orders cannot be picked up by your own carrier.

Order processing times depend on the availability of items. In case of payment by bank transfer, the order will be processed as soon as the funds are credited. Delivery times depend exclusively on the type of shipment chosen by the customer, the times declared by the carrier and any customs inspections.

The customer is responsible for checking that the products received correspond to those in the order placed. If the products delivered have defects, the customer must contact CRYSTAL SHOES di Weng Dongyin no later than 48 hours after delivery by sending an email with photos of the defects found to the following address INFO@ISABAC.IT

 

RETURNS AND REFUNDS

Since this contract is concluded between business persons (B2B) acting within the scope of their own entrepreneurial activity, the Consumer Code (Legislative Decree No. 206 of 2005 and subsequent amendments and additions) does not apply: therefore, there is no right of withdrawal for the Customer and returns for reconsideration of the purchase will not be accepted.

Any requests to return products by the Customer must be authorised in writing by the Supplier. Return requests must concern defective goods (excluding packaging and tags), or goods that do not correspond to the goods ordered. Products considered non-conforming or defective may be replaced only after examination by the Supplier. Crystal Shoes by Weng Dongyin reserves the right not to refund the Customer in the following cases:

  • Product which is not intact, without tag, used or whose original packaging (shoe box, dust bag) is missing or damaged;
  • Returns not authorised in writing or received after the deadline.

In the event of faulty or non-conforming products or products that do not correspond to the goods ordered, a return request must be made, no later than 10 days after receipt of the order indicated on the tracking; you will be asked to describe the damage in detail and attach photographs showing the extent of the damage, sending all the details from your reserved area on our website. If the photographs are not sufficient, the disputed products must be sent back to the Supplier at the expense of the Customer, at the warehouse indicated by the Supplier. Customers with an account must make the return request from the appropriate email: INFO@ISABAC.IT

Any returns will be refunded by means of vouchers within 5 working days of receipt of the returned goods. The Supplier reserves the right to apply a penalty of 20% of the value of the product excluding VAT for any products returned without a defect.


WARRANTY AND CONFORMITY

All ISABAC products are guaranteed for 12 months from the date of deliveryas indicated in the accompanying warranty certificate. In the event of a problem, the customer undertakes to contact Crystal Shoes of Weng Dongyin directly by sending an email with a photographic description of the problem to the following address: INFO@ISABAC.IT

This warranty applies only to the original purchaser and does not cover damage due to normal wear and tear, accident, abuse or normal loss of colour and wear of materials.

Crystal Shoes di Weng Dongyin reserves the right to charge the customer for any expenses incurred for the verification of the product and its shipment, if the product turns out to be intact and in good working order or lacking the conformity defect complained of and referable to the date of delivery.

The images and colours of the articles on the site may not fully correspond to the actual colours due to the type of computer screen or browser used for browsing.


TAXATION, DUTIES AND TAXES

National VAT taxation (22%): total order subject to national VAT taxation for national customers and customers from the European Community who are unable to provide a valid VAT number on the VIES register;


NON TAXABLE VAT taxation art 8/c regular exporters: total order exempt from VAT for national customers (to be entered n letter of intent received and n letter of intent registered).


VAT exempt taxation Intra Cee (European Community): total order VAT exempt only if provided intra-community VAT number on VIES register (http://ec.europa.eu/taxation_customs/vies/?locale=) - as regulated by art. 41 intra cee;


VAT exempt taxation Extra Cee (outside the European community): total order exempt from VAT although all local duties and taxes will be charged to the consignee at the respective customs - as regulated by art. 8/a extra cee.